Refund & Return Policy

At [Kohenoor steps], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible products within 7/14/30 days of receiving your order.

To qualify for a return:

• The item must be unused and in the same condition you received it.
• The product must be in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items
• Gift cards
• Personalized or customized products
• Used or damaged items caused by the customer

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Refunds usually take 5–10 business days to appear in your account.

Exchange Policy

We only replace items if they are:

• Defective
• Damaged
• Incorrectly delivered

If you need an exchange, contact us at:

Email: faizannaeem7645@gmail.com
Phone: 0323 6832450

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• Shipping charges are non-refundable.

Order Cancellation

Orders can be canceled within 24 hours of placing the order. Once shipped, orders cannot be canceled.

Contact Us

If you have any questions about our Refund & Return Policy, contact us:

• Email: faizannaeem7645@gmail.com
• Phone: 0323 6832450
• Address: [Renala Khurd, Okara]